Returns and Refunds Policy

Bangladesh: 7-day no-reason returns and exchanges

For orders delivered in Bangladesh, you may request a return or exchange within 7 days of receiving your item for any reason, whether or not it has been used and whether or not it has a quality issue. BeeBuyWorld covers all shipping costs for returns and exchanges in Bangladesh, including the return shipment and any replacement shipment, whether or not the item has a quality issue. Email contact@beebuyworld.com with your order number and the item you wish to return or exchange, and our team will help you with the process.

Our 30-day return policy

You can request a return within 30 days of receiving your item by emailing contact@beebuyworld.com. For our voluntary 30-day change-of-mind policy, the item must be unused, except for Bangladesh orders covered by the 7-day policy above. For non-defective change-of-mind returns outside Bangladesh, you pay the return shipping cost.

The unused-item condition applies to our voluntary 30-day policy, except for Bangladesh orders covered by the 7-day policy above. It does not restrict your statutory inspection, cancellation or withdrawal rights, or your rights concerning goods that are faulty, incorrectly supplied or not as described.

Wrong or defective items

If you receive the wrong item or a defective item, email us with your order number and a description of the problem. Photos can help, but are not the only acceptable evidence. BeeBuyWorld pays the return shipping cost for wrong or defective items. We will arrange the remedy you are entitled to under applicable law, which may include a repair, replacement or refund.

Return instructions and address

Tell us your order number, the item you wish to return and, where relevant, the reason. We will provide the appropriate regional return address and instructions for that order. Our business contact address is not automatically your return address. Pack the item securely and keep evidence of posting or tracking.

Contacting us first helps route the parcel correctly. Prior approval is not required to give a legally effective cancellation or withdrawal notice, and asking for instructions does not shorten a statutory deadline.

EU and UK cancellation rights

Where EU or UK distance-selling cancellation rights apply, you generally have 14 days after receiving the goods to tell us that you wish to cancel without giving a reason, and a further 14 days to send them back. You may inspect the goods as you would in a shop. Any reduction for handling beyond necessary inspection will apply only where the law permits it. These rights remain separate from our voluntary 30-day policy. See the official EU guidance and UK guidance.

Refund timing and method

We check returns promptly and initiate refunds due within five business days after receiving and checking the returned item. Checks will not extend a statutory refund deadline. Where the law requires an earlier refund, including on receipt of acceptable evidence of return, that earlier deadline applies. For EU withdrawal, reimbursement is generally due within 14 days of notification, subject to the lawful receipt-of-goods or evidence-of-return rule.

Refunds are issued in the currency you paid, to the original payment method where possible. For COD orders, we agree a locally commonly used refund method with you. Your provider may need additional time to post the refund. We will confirm the amount and initiation of your refund. Mandatory consumer rights take priority over this policy.

Our email support is available 24/7. For delivery information, see our Shipping Policy.