Order Cancellation

Tell us as soon as possible

To request a cancellation or change, email contact@beebuyworld.com with your order number, the email address used at checkout and what you would like us to change. State clearly if you wish to cancel the order. Our email support channel is available 24/7.

Before preparation and dispatch

We process orders within 24 hours. Preparation may begin before that period has ended, so contact us promptly rather than waiting until the end of the processing period. We will check the order status and try to stop dispatch or make the requested change. Once preparation or dispatch is underway, a practical change may no longer be possible.

After dispatch

If the parcel has shipped, we will explain the next steps under our Returns and Refunds Policy and any statutory cancellation or withdrawal rights that apply. A request to contact support first does not shorten those rights or make a legally effective notice dependent on our approval. Send a clear cancellation notice rather than relying only on refusing delivery.

Refunds

If no COD payment has been collected, there is no collected payment to refund. Where a refund is due, it is made in the currency paid, to the original payment method where possible. For collected COD payments, we agree a locally commonly used refund method with you.

We check returned goods promptly and initiate refunds due within five business days after receiving and checking the return. Any earlier statutory deadline takes priority, including where acceptable evidence of return requires an earlier refund. Your provider may need additional time to post the funds.

Nothing in this page limits mandatory consumer rights. See our Terms of Service and Shipping Policy for further order information.